1. Introduction
Welcome to Clops. We respect your privacy and are committed to protecting the personal data of our users, customers, and visitors. This Privacy Policy explains how Clops Technologies Private Limited ("Clops", "we", "us", or "our") collects, uses, stores, discloses, and safeguards your information when you visit our website, use our SaaS applications (including Clove CRM, ManageSight ERP, Orbit Campaigns, and other Clops platform tools), or interact with us.
Please read this Privacy Policy carefully. By accessing our platform, you consent to the collection and use of your information in accordance with this policy.
2. Information We Collect
We collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information that you voluntarily give to us when you register with the platform or choose to participate in various activities.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
- Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase services from our platform. All financial transactions are secured through leading third-party payment processors.
- Application Data: Information from integrations or databases you connect to the Clops suite (such as Clove CRM, ManageSight, or Orbit Campaign integrations). This data is kept strictly private within your account tenant workspace.
3. How We Use Your Information
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your user account workspace.
- Process payments, manage billing subscriptions, and handle refunds.
- Deliver personalized AI automation, marketing campaigns, and workflow optimizations.
- Respond to customer support tickets and improve product usability.
- Monitor and analyze usage patterns to keep our systems secure and performant.
- Comply with applicable legal processes and financial compliance standards.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal processes, to investigate potential violations of our policies, or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the platform, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the platform.
7. GDPR and CCPA Compliance
Depending on your location, you may have rights under regional data protection laws (such as GDPR in Europe and CCPA in California). These rights include:
- The right to request access to and receive a copy of your personal data.
- The right to request rectification of inaccurate data or deletion of your data.
- The right to object to or restrict processing of your personal information.
- The right to data portability.
To exercise any of these rights, please contact us at our support address listed below.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Clops Technologies Private Limited
Email: legal@clops.co
Address: Corporate Headquarters, Chennai, Tamil Nadu, India.